Refund Policy

Items may be returned within 30 days of receiving your shipment. (Some exceptions may apply.)

Returned items must be:

Initiating a Return: To initiate a return, please review below:

For unopened, unused, damaged, or defective items, please CLICK HERE to fill out a returns request. Be sure to include/attach photos of any damaged items with your submission.

Digital Media:

Exchanges:

I do not process exchanges for returned items. Any items returned to me will be refunded.

Non-Returnable Items:

Apparel with signs of use.
Opened CDs, vinyl, cassettes, DVDs (except defective items).
Downloadable digital media.
On-demand items.
Items damaged or missing components not originally received this way.
Items missing serial numbers or UPCs.
“Final Sale” items.
Undergarments.
Fragrances.
Items purchased from outside retailers.
Items purchased at live events.
Items listed as non-returnable on my online store.
Vinyl with slight color variations, marbling, or black streaks, as these are part of the manufacturing process and do not affect playability.

Items Not Delivered:

Any items returned to me as undeliverable will be refunded and returned to inventory.
If you did not receive your shipment, you need to request a replacement (subject to availability) or refund within 30 days from the ship date of your order.

A Note On Skipping Records:

Before you initiate a return for a skipping record, please try these quick checks.

Clean the record: Wipe with a microfiber cloth or record brush.
Check the needle: Make sure there’s no dust or debris on the stylus.
Level your player: Keep your turntable on a flat, stable surface.
Portable Turntables: Suitcase-style players have lighter tonearms and less stability, which can sometimes cause skipping on certain records. If possible, try the record on another system to compare before requesting a return.

Processing Returns:

Refunds will be applied to your account within 15 business days after I receive and process your return.
Shipping and handling costs are non-refundable.
You will be responsible for any shipping costs associated with returning your item(s) to me.
I recommend using a carrier that offers tracking and insurance.